Coop Doctor by Crate

Support

Coop Doctor questions answered. If you don't see your issue below, email support@crate-app.com and we'll respond within 48 hours.

Subscriptions and billing

How do I cancel my subscription?

You manage Coop Doctor Pro and Studio Pro subscriptions in your App Store or Google Play account, not inside the app.

On iPhone or iPad: Open Settings → Tap your name at the top → Subscriptions → Coop Doctor → Cancel Subscription.

On Android: Open Google Play → Tap your profile icon → Payments and subscriptions → Subscriptions → Coop Doctor → Cancel subscription.

Cancellation takes effect at the end of your current billing period. You keep Pro access until then.

How do I get a refund?

Refunds are handled by Apple or Google, not by Crate directly. We do not receive your payment information.

On iPhone or iPad: Visit reportaproblem.apple.com, sign in with your Apple ID, find the Coop Doctor purchase, and request a refund.

On Android: Open Google Play, go to Subscriptions, tap Coop Doctor, then "Refund" if eligible. Otherwise visit play.google.com/refund.

My free trial converted unexpectedly. What can I do?

Free trials auto-convert to paid subscriptions at the end of the trial period unless you cancel at least 24 hours before that date. This is required by Apple and Google for trial offers.

If the trial converted and you'd like a refund, follow the refund steps above. Apple typically grants refund requests filed within the first day or two after conversion.

What's the difference between Coop Doctor Pro and Studio Pro?

Studio Pro is the better deal if you use, or plan to use, more than one Crate app. If you only want Coop Doctor, the single-app tier is fine.

I bought on iPhone but I'm using my iPad. Where's my Pro access?

Subscriptions follow your Apple ID, not your device. Open the app on the new device, go to Settings → Restore Purchases. Coop Doctor checks RevenueCat and your anonymous Crate Studio user ID, then unlocks the appropriate tier.

If Restore Purchases doesn't work after a minute, force-quit and reopen the app. If it still doesn't work, email support@crate-app.com.

Flock and conditions

My hen is sick. How urgent is it?

Coop Doctor returns a 0-5 urgency score. 0-2 means watch and start the care plan; 3 means treat now and re-check in 24h; 4-5 means see an avian vet today. When in doubt, isolate the bird from the flock.

I don't have an avian vet near me.

Avian vets are sparse outside large cities. Coop Doctor lists telehealth options (US: BirdsAvianVet, UK: Avian Vet Online, AU: Vetster) and notes which conditions are reasonably handled remotely vs. need hands-on care.

Will it work for ducks / quail / turkey?

Pro covers chickens. Power Pro adds ducks, quail, and turkeys. Geese and peafowl are on the 2026 roadmap.

Privacy and data

How do I delete all my data?

Settings → Privacy → Delete all my data. This wipes every item, plan data, your notification preferences, and your anonymous user record. The action is immediate and not reversible.

For full detail see the Privacy Policy.

Where are my photos and data stored?

In our encrypted Supabase storage, tied to your anonymous Crate Studio user ID. Content never leaves storage except when sent through our proxy to Anthropic's Claude API for analysis, and Anthropic does not retain it or train on it.

We do not share data with third parties, do not use it for marketing, and do not have human reviewers looking at it.

Is Coop Doctor HIPAA / GDPR compliant?

HIPAA does not apply because we do not collect protected health information as HIPAA defines it (no name, no date of birth, no medical record linkage).

For GDPR, you have the right to access, correct, or delete your data. Use Settings → Privacy → Delete all my data, or email privacy@crate-app.com for a portable data export.

Account and login

I don't see a login screen. How do I keep my data across devices?

Coop Doctor uses anonymous accounts. To carry data across devices we use your Crate Studio user ID, created automatically the first time you launch any Crate app and synced through your Apple ID (iCloud Keychain). If you sign into the same Apple ID on a second device, Crate recognizes you and pulls your Coop Doctor history.

We do not currently offer email-and-password login. If you want explicit account sync without Apple ID, email support@crate-app.com.

I switched phones and my history is missing.

Open the app on the new phone, complete onboarding, then go to Settings → Restore. Crate attempts to recover your previous user ID via iCloud Keychain.

If you switched from iOS to Android or your Keychain was reset, the history did not transfer. Email support@crate-app.com with the approximate date of your last activity and we can attempt manual recovery.

Notifications

How do I turn off all notifications?

iOS: Settings → Notifications → Coop Doctor → Allow Notifications off.

Android: Settings → Apps → Coop Doctor → Notifications → All notifications off.

You can also disable individual categories in-app at Settings → Notifications.

Why am I getting notifications I didn't ask for?

You shouldn't be. Every notification Coop Doctor sends matches a preference you can toggle in Settings → Notifications. If you see a notification that doesn't fit any opted-in category, email support@crate-app.com with a screenshot.

Languages

Which languages does Coop Doctor support?

Coop Doctor ships in 12 languages: English, Spanish, French, German, Italian, Portuguese (Brazil), Dutch, Japanese, Korean, Simplified Chinese, Traditional Chinese, and Arabic.

Change the language at Settings → Language. The app re-renders in the new language immediately and AI insights generate in your selected language going forward.

Contact

How do I get help?

Email support@crate-app.com for anything not covered above. We respond within 48 hours, usually faster.

For privacy questions or data deletion requests, use privacy@crate-app.com so the request lands in the right inbox.

Coop Doctor is published by Crate, operated by Jem de Jager (sole proprietor) in Amsterdam.