Terms of Service
Last updated: 2026-05-26
These Terms cover every app published by Crate. By installing or using a Crate app, you agree to them.
Using Crate apps
Crate apps are licensed to you for personal, non-commercial use. You may not resell access, redistribute the apps, or extract their data for commercial purposes. Each app is intended for adults; minors should not use Crate apps without parental supervision.
You agree not to: (a) reverse-engineer or attempt to extract the source code; (b) use the apps to violate any law; (c) use them to harm or harass others; (d) attempt to circumvent purchase or subscription mechanisms; (e) use them as a substitute for professional medical, legal, financial, or veterinary advice.
Subscriptions and refunds
Some features require a paid subscription. Subscriptions are sold and billed by Apple (App Store) or Google (Google Play). Pricing and billing terms shown at purchase prevail. Free trials, where offered, convert to paid subscriptions at the end of the trial period unless cancelled at least 24 hours before renewal.
Refunds are governed by Apple's or Google's refund policy, not by Crate. We do not receive your payment method and cannot directly issue refunds. To request a refund, visit reportaproblem.apple.com (Apple) or play.google.com/refund (Google).
The Studio Pro subscription unlocks Pro features in every Crate app, present and future. It does not transfer between Apple and Google accounts. If you switch platforms, you'll need to re-subscribe.
Your content and our content
Your content: Anything you upload (photos, text, journals, scans) remains yours. We process it to deliver app features (see Privacy). We do not claim ownership and we do not use it to train models.
Our content: The apps themselves, including their interface, code, logos, copy, and AI-generated outputs in your account, are owned by Crate. You may use the outputs for your personal purposes. You may not republish them as your own work or use them to train competing AI models.
Disclaimers
Crate apps provide information and analysis. They are NOT a substitute for professional advice. Specifically:
- Health apps (Scalp AI, MoleTrack, Clearer Skin, BarkScan, Coop Doctor, Reef Doctor) are not diagnostic tools. For medical or veterinary concerns, see a qualified professional.
- Finance apps (MedBill, DashLight) are not legal or accounting advice. Outputs are research aids; consult a professional for binding decisions.
- Writing and career apps (Tailored) provide drafting assistance only and do not guarantee any outcome.
- AI outputs may contain errors. Always verify important decisions independently.
The apps are provided "as is" without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Limitation of liability
To the maximum extent permitted by law, Crate (operated by Jem de Jager) is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the apps. Our total liability for any claim related to a Crate app is limited to the amount you paid us for that app's subscription in the 12 months preceding the claim.
Some jurisdictions do not permit limitations on consumer protections; these terms apply to the maximum extent permitted by local law and do not waive your statutory consumer rights.
Changes to these terms
We may update these Terms when the apps change materially. When we do, we update the date at the top and announce it in-app on next launch. Continued use after a change indicates acceptance.
Governing law
Crate is operated from the Netherlands. These Terms are governed by the laws of the Netherlands. For consumer disputes, the consumer protections of your country of residence may also apply.
Contact
Questions about these Terms: hello@crate-app.com.
Crate is operated by Jem de Jager (sole proprietor) in Amsterdam.