Cosmica by Crate

Support

Cosmica questions answered. If you don't see your issue below, email support@crate-app.com and we'll respond within 48 hours.

Subscriptions and billing

How do I cancel my subscription?

You manage Cosmica Pro and Studio Pro subscriptions in your App Store or Google Play account, not inside the app.

On iPhone or iPad: Open Settings → Tap your name at the top → Subscriptions → Cosmica → Cancel Subscription.

On Android: Open Google Play → Tap your profile icon → Payments and subscriptions → Subscriptions → Cosmica → Cancel subscription.

Cancellation takes effect at the end of your current billing period. You keep Pro access until then.

How do I get a refund?

Refunds are handled by Apple or Google, not by Crate directly. We do not receive your payment information.

On iPhone or iPad: Visit reportaproblem.apple.com, sign in with your Apple ID, find the Cosmica purchase, and request a refund.

On Android: Open Google Play, go to Subscriptions, tap Cosmica, then "Refund" if eligible. Otherwise visit play.google.com/refund.

My free trial converted unexpectedly. What can I do?

Free trials auto-convert to paid subscriptions at the end of the trial period unless you cancel at least 24 hours before that date. This is required by Apple and Google for trial offers.

If the trial converted and you'd like a refund, follow the refund steps above. Apple typically grants refund requests filed within the first day or two after conversion.

What's the difference between Cosmica Pro and Studio Pro?

Studio Pro is the better deal if you use, or plan to use, more than one Crate app. If you only want Cosmica, the single-app tier is fine.

I bought on iPhone but I'm using my iPad. Where's my Pro access?

Subscriptions follow your Apple ID, not your device. Open the app on the new device, go to Settings → Restore Purchases. Cosmica checks RevenueCat and your anonymous Crate Studio user ID, then unlocks the appropriate tier.

If Restore Purchases doesn't work after a minute, force-quit and reopen the app. If it still doesn't work, email support@crate-app.com.

Charts and transits

I don't know my birth time.

You can still get a sun-sign chart and daily transits, but rising sign and house placements need an exact birth time. Try your birth certificate or your mother — most US/EU hospitals record it. For "I really don't know," Cosmica offers a 12 PM placeholder and notes the rising/houses as unreliable.

Why does my chart look different from another app?

Different apps use different house systems (Placidus, Whole Sign, Koch, etc.). Cosmica defaults to Placidus, with Whole Sign and Equal House available in Settings. Switch and your chart redraws.

Is Cosmica's chat actually an astrologer?

No. It's Anthropic's Claude prompted with your chart placements and trained-in astrology framework. It's a research tool, not a person. For mental-health concerns please talk to a professional.

Privacy and data

How do I delete all my data?

Settings → Privacy → Delete all my data. This wipes every item, plan data, your notification preferences, and your anonymous user record. The action is immediate and not reversible.

For full detail see the Privacy Policy.

Where are my photos and data stored?

In our encrypted Supabase storage, tied to your anonymous Crate Studio user ID. Content never leaves storage except when sent through our proxy to Anthropic's Claude API for analysis, and Anthropic does not retain it or train on it.

We do not share data with third parties, do not use it for marketing, and do not have human reviewers looking at it.

Is Cosmica HIPAA / GDPR compliant?

HIPAA does not apply because we do not collect protected health information as HIPAA defines it (no name, no date of birth, no medical record linkage).

For GDPR, you have the right to access, correct, or delete your data. Use Settings → Privacy → Delete all my data, or email privacy@crate-app.com for a portable data export.

Account and login

I don't see a login screen. How do I keep my data across devices?

Cosmica uses anonymous accounts. To carry data across devices we use your Crate Studio user ID, created automatically the first time you launch any Crate app and synced through your Apple ID (iCloud Keychain). If you sign into the same Apple ID on a second device, Crate recognizes you and pulls your Cosmica history.

We do not currently offer email-and-password login. If you want explicit account sync without Apple ID, email support@crate-app.com.

I switched phones and my history is missing.

Open the app on the new phone, complete onboarding, then go to Settings → Restore. Crate attempts to recover your previous user ID via iCloud Keychain.

If you switched from iOS to Android or your Keychain was reset, the history did not transfer. Email support@crate-app.com with the approximate date of your last activity and we can attempt manual recovery.

Notifications

How do I turn off all notifications?

iOS: Settings → Notifications → Cosmica → Allow Notifications off.

Android: Settings → Apps → Cosmica → Notifications → All notifications off.

You can also disable individual categories in-app at Settings → Notifications.

Why am I getting notifications I didn't ask for?

You shouldn't be. Every notification Cosmica sends matches a preference you can toggle in Settings → Notifications. If you see a notification that doesn't fit any opted-in category, email support@crate-app.com with a screenshot.

Languages

Which languages does Cosmica support?

Cosmica ships in 12 languages: English, Spanish, French, German, Italian, Portuguese (Brazil), Dutch, Japanese, Korean, Simplified Chinese, Traditional Chinese, and Arabic.

Change the language at Settings → Language. The app re-renders in the new language immediately and AI insights generate in your selected language going forward.

Contact

How do I get help?

Email support@crate-app.com for anything not covered above. We respond within 48 hours, usually faster.

For privacy questions or data deletion requests, use privacy@crate-app.com so the request lands in the right inbox.

Cosmica is published by Crate, operated by Jem de Jager (sole proprietor) in Amsterdam.